Effective Date: 01/01/2025

Last Updated: 03/20/2025

Welcome to GeneratlyAI ("Company," "we," "our," "us"). We respect your privacy and are committed to protecting your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI services.

By accessing or using GeneratlyAI, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect and process different types of information, including:

1.1 Personal Information

  • Account Information: Name, email address, password, and payment details (processed via third-party payment processors).
  • Communication Data: Any messages, feedback, or support requests you submit to us.

1.2 Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: How you interact with our AI tools, features accessed, and time spent on the platform.
  • Cookies & Tracking Technologies: We use cookies and similar technologies for analytics, personalization, and functionality.

1.3 AI-Generated Content

  • We process text, images, and other Content you input into our AI models. This data is not used to train AI models unless explicitly stated.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services: Process user requests, generate AI content, and improve AI functionality.
  • Account Management: Create and maintain user accounts, process payments, and authenticate users.
  • Customer Support: Respond to inquiries, troubleshoot issues, and enhance user experience.
  • Security & Fraud Prevention: Protect against unauthorized access, data breaches, and fraud.
  • Compliance & Legal Requirements: Adhere to applicable laws, enforce our Terms of Service, and resolve disputes.

3. How We Share Your Information

We do not sell your data. However, we may share your information under these circumstances:

  • With Service Providers: Third-party providers who assist with hosting, payment processing, customer support, and analytics.
  • Legal Compliance: If required by law, regulation, or legal process.
  • Business Transfers: In case of a merger, sale, or acquisition of GeneratlyAI.
  • With Your Consent: If you opt to share your data with third parties.

4. Data Retention

We retain your data only as long as necessary for business operations, legal obligations, or dispute resolution. Users can request data deletion at any time.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

For EU/EEA Users (GDPR)

  • Right to Access: Request copies of your data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data.
  • Right to Object & Restrict Processing: Limit or object to how your data is used.
  • Data Portability: Request data in a machine-readable format.

For California Users (CCPA)

  • Right to Know: Request details on what personal data is collected and shared.
  • Right to Delete: Request deletion of your data.
  • Right to Opt-Out: Prevent the sale of personal data (though we do not sell data).

To exercise these rights, contact us at hello@generatlyai.com.

6. Security Measures

We implement industry-standard security measures, including:

  • Encryption: Protecting data during transmission and storage.
  • Access Controls: Restricting unauthorized access.
  • Regular Audits: Reviewing security practices periodically.

However, no method of data transmission is 100% secure, and users are encouraged to use strong passwords.

7. Third-Party Services

GeneratlyAI may contain links to third-party websites or services. We are not responsible for their privacy policies or practices.

8. Children's Privacy

GeneratlyAI is not intended for users under 13 (or under 16 in certain jurisdictions). We do not knowingly collect data from minors. We will delete it if we learn that we have collected such data.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with a new "Last Updated" date.

10. Contact Us

For any privacy-related inquiries, don't hesitate to get in touch with us at:

📧 Email: hello@generatlyai.com 

📍 Address: 2751 E County Line Rd Ste 147 Lutz, Fl 33559